Booking, Cancellation & Satisfaction Policies
These policies apply to services provided by Custom Auto Detailing, LLC, doing business as AutoLaundry.
Cancellations & Rescheduling
We understand that plans change. Please provide at least 12 hours’ notice when canceling or rescheduling. You can use the link in your appointment confirmation.
Within 12 hours of your appointment, please contact us directly. We’ll do our best to accommodate changes, especially when illness, emergencies, or unexpected circumstances arise.
We do not charge an automatic late-cancellation or no-show fee. Repeated last-minute cancellations or missed appointments may require a deposit for future bookings. Any such requirement will be explained before you book.
Refunds & Prepaid Appointments
If you cancel before service begins, any prepaid amount for the canceled service will be refunded. If you prefer to reschedule, we can apply that payment to your new appointment.
Refunds are returned to the original payment method. Processing time depends on your bank and payment provider.
For concerns about services already performed, please see our satisfaction promise below. Refunds are not automatic, but we’ll review the situation fairly and work toward a reasonable resolution. Nothing in this policy limits rights available under applicable law.
Weather & Unsafe Conditions
We may need to reschedule when rain, snow, extreme temperatures, or unsafe working conditions would affect the quality or safety of your detail.
Weather-related rescheduling is free. If we cannot agree on a suitable replacement appointment, you may request a refund for services not performed.
If AutoLaundry cancels for another reason, you may choose to reschedule or receive a refund for services not performed.
Our Satisfaction Promise
We want you to feel good about your detail. If something within your purchased package was missed, give us the opportunity to make it right.
Please inspect your vehicle when service is completed whenever possible. If you notice a concern afterward, contact us preferably within 48 hours, with photos if available, so we can assess it while the vehicle’s condition is still clear. We’ll also consider concerns reported later based on the circumstances.
For a verified issue with our workmanship, we’ll arrange a reasonable corrective touch-up at no additional charge. If a touch-up is not practical or does not reasonably resolve the issue, we’ll consider an appropriate partial or full refund based on the affected service.
Detailing cannot guarantee complete removal of every stain, odor, scratch, or other existing condition. This promise does not cover new dirt, spills, damage, or wear occurring after service, or work outside the purchased package. These limitations do not excuse damage caused by our work or restrict your legal rights.
Vehicle Condition & Additional Work
Please tell us about existing damage, delicate materials, aftermarket equipment, or other conditions that may affect the detail.
If the vehicle requires work beyond the selected package, we’ll explain the options and obtain your approval before performing additional paid work.
Additional Vehicles & Discounts
An additional vehicle may appear as an add-on within the same appointment, rather than as a separate reservation.
Please check that your confirmation includes each vehicle or additional-vehicle service you intended to book. If anything appears missing or a discount does not look correct, contact us so we can review it before service.
Contact Us
For changes to an appointment, refund requests, or service concerns, call (719) 204-6083 or email info@autolaundry.com.
See also our Privacy Policy and Referral Terms.